Customer Help & FAQ Center

Contact and Support

How to contact your Customer Service?

You may reach us at 888-888-4211. Our Customer Service team is ready to serve you 24 hours from Monday to Friday and from 6:00am to 5:00pm PT on Saturdays and Sundays.

You can also fill out our contact form, and we will strive to get back to you as soon as possible. We also have a live chat feature on our website – just click the “Live Chat” button on the lower right of the screen.

Where are your pick-up locations?

Van Nuys Pick-up Location

(Corporate Headquarters)

8000 Haskell Ave.

Van Nuys CA 91406

Get Direction

Mon-Fri 9:00 AM - 5:00 PM PT

West LA Pick-up Location

10930 Santa Monica Blvd.

West Los Angeles CA 90025

Get Direction

Mon-Fri 9:00 AM - 5:00 PM PT

Torrance Pick-up Location

1431 W Knox St Suite B700,

Torrance, CA 90501

Get Direction

Mon-Fri 9:00 AM - 5:00 PM PT

How to leave Feedback and Reviews?

If you have purchased recently and want to leave a review, Shopper Approved will email you a survey asking you to rate your purchase. You can also leave reviews on Sitejabber, Trustpilot, Google, and Yelp.

Need more help?

  • Phone icon Call Us
    • 888-888-4211
    • Mon-Fri, 24 Hours a Day
    • Sat-Sun 6:00am to 5:00pm Pacific
  • Chat icon Chat with Us
    • Talk to a customer service team member.
    • Mon-Fri, 24 Hours a Day
    • Sat-Sun 6:00am to 5:00pm Pacific
  • Email icon Email Us