Customer Help & FAQ Center

Design Considerations

Will the colors in the printed design look the same as the ones in the artwork I submitted?

We do our best to give our customers the best color match for their artwork. However, getting the exact color match is not always possible. The texture, finish, and type of material used for the project could affect the colors on the final printed product.

Should I use CMYK for my artwork?

We recommend using CMYK (Cyan, Magenta, Yellow, and Key or Black) for printed projects. This ensures that you will get the right colors in the final printed product. Learn more about CMYK here.

My file is in RGB. Can you change it to CMYK?

Yes, we can. However, the switch can make the colors different in the final print. We will send you a PDF proof of your file so you can see how your project will look like before we begin printing.

How do I improve the quality of my image?

Some images appear blurry when printed because of low image resolution, which makes the artwork look pixelated. To fix this, use an image with at least 300 dpi. See our Guide to Image Resolution.

Can I upload more than one (1) design in a single order?

You can only upload one design per order. If you want to use multiple designs, you will have to place an order for each.

What is the bleed line for?

The bleed helps ensure that there are no unwanted white borders or hairlines visible in the final print product. Don’t forget to include it in your artwork!

Where can I find my saved designs?

You will find all your designs when you log in to your account. Click the Saved Designs tab to see all your saved artwork.

Can I make changes to a design I previously ordered?

Yes, you can. To update a previous design, go to “Your Account”, then “Saved Designs”. Afterwards, click the Duplicate & Modify button to edit your artwork.

How do I prepare my design file if I want to add Spot UV or Foil Accent to my custom print product?

If you are applying foil or spot UV to text, set the font size to 8 pt. or larger. For borders or strokes, they should be at least 1.5 pt. thick. Lastly, add the foil or spot UV mask in a different layer from the CMYK layer and limit the coverage to 50% of the surface area. If adding both effects, make sure to use a separate layer for each. If you are sending a file that’s not AI or PSD, ensure that it still consists of separate layers such as EPS, PDF, or PUB.

If you need assistance setting up your design file, don’t hesitate to contact our Customer Service team.

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