Customer Help & FAQ Center

You can check your order status by signing in to Your Account > Open Orders. Check the Status column to see if your order has been shipped. 

Delivery time depends on your location and the turnaround time of your project. 

Once your order has been dispatched, we’ll send you an email with a link and tracking number of your shipment. 

If you haven’t placed an order yet but would like to know production turnarounds and estimated shipping dates, please see our Production Turnaround page.

Your satisfaction is important to us. If you are not happy with your order, you may contact Customer Service at (888) 888-4211. Conditions may apply. Read more about UPrinting’s Return & Refund Policy.

If you haven’t approved your proof yet, you can call our Customer Service team at (888) 888-4211 to make an order change request.

Note: Please do not resubmit your order online. This will create a duplicate order and be charged to your credit card.

To change your shipping address, please log in to Your Account, then click Settings. Click Address Book and Edit to update your address.

If have already placed an order but need to change your shipping address, please contact Customer Service. Please note that we can no longer use the new address once your order has been shipped.

Shipping cost depends on the following factors: number of packages, the weight of the package, destination, and shipping service.

To get shipping estimates, please click the Estimate Shipping & Delivery link at the bottom of the product calculator. Type in your zip code to see the options. Read more about shipping.

Visit the COVID-19 Customer Service and Shipping FAQs page for questions and updates about order and shipping, as well as how UPrinting addresses COVID-19’s impact on its customers and employees.