Customer Help & FAQ Center

Proofs

Can I upload my file for you to review without making a purchase?
You sure can. We are famous for our Free Project Review service where we do a free technical review of your file before you even place your order. You'll have better peace of mind knowing that your file is ok before you pay. We are proud of our great service and encourage you to experience it. We will upload a press-ready PDF proof for your to review with notes from our expert prepress technicians for your consideration. When you are ready to place the order, simply approve the uploaded proof and proceed to checkout. It's that easy.

What can I check on my electronic PDF proof?
The press-ready PDF proof that is uploaded for your review and approval is the final opportunity for you to check the layout, bleeds, crops and final text. It is by no means an accurate color reproduction of your final printed piece. If your file is color-critical, you may order a hard copy proof. We will upload a press-ready PDF proof for your to review with notes from our expert prepress technicians for your consideration. When you are ready to place the order, simply approve the uploaded proof and proceed to checkout. It's that easy.

Do you offer hard copy proofs?
UPrinting.com offers hard copy proofs which show reasonable likeness to the final printed pieces. Such proofs are recommended for color-critical art and must be requested when the print order is made. Hard copy proofs are printed on a substrate different from the actual paper type and while it’s main purpose is to show color, variations may occur depending on the finish selected (AQ, matte, UV) for the final print job. We do not offer hard copy proofs for art that would be printed on uncoated paper.


Sales Tax

When will I be charged sales tax?
We are located in Los Angeles, CA 90025. Orders picked-up from our facility will be charged a Sales Tax rate of 9.75%. Orders shipped anywhere in California will be charged the current sales tax rate applicable to the city of destination and will be charged upon checkout.


Shipping


How will you ship my order?

We ship nationwide using major carriers such as FedEx and UPS. The best shipping method is determined based on the transit time selected when the order is placed.

How do you compute shipping charges?

Shipping charge is based on the number of packages, the weight of the packages, the destination ZIP code, and shipping service.

Do you offer blind shipping?

Yes, blind shipping is an additional option provided on the order flow when entering your shipping address.

Can I pick-up my order?

Yes, below are our pick up locations and hours for your convenience:

West Los Angeles

10930 Santa Monica Blvd.,

Los Angeles CA 90025

(between Westwood Blvd and Veteran Ave)

Hours: Monday-Friday 9:00 am - 6:00 pm

Van Nuys/San Fernando Valley

8000 Haskell Ave.,

Van Nuys CA 91406

(Haskell Ave & Strathern St)

Hours: Monday-Friday 9:00 am - 6:00 pm