Customer Help & FAQ Center

Order Tracking

How do I track my order?
You can track your order by simply calling us toll free at 888.888.4211. Our Customer Service Team is available Monday to Friday 7:00 AM to 7:00 PM PST.


Order Change

Can I change my order once it has been placed?
Changes to your order can be accommodated before you approve your print job.
Once we have received your approved proof and your print job has been sent to the press, we no longer entertain changes to the file, artwork, quantity, product options, etc.

How do I make a change to my order?
If you haven’t approved your proof, you can make an order change request by calling 888.888.4211. Our Customer Service Team is available anytime to assist you.

Note: Do not resubmit your order on our online shop. This could result in duplicate orders and duplicate charges to your credit card.


Order Cancellation

Can I cancel my order?
An order may be cancelled on condition that no work has been completed for that order. In this case, the customer will be charged a $15 cancellation fee in addition to any fees charged for proofs or samples, if applicable. However, an order cannot be cancelled if and when
  • The order has been sent to production.
  • The ordered item has been printed.
  • The order is already packaged.
  • The order is en route to you.
  • The order has been delivered.
  • In such cases, please understand that we are unable to cancel any orders and the customer shall be charged in full.

How do I cancel my order?
To file an order cancellation request, please contact us at 888.888.4211 at any time. Please be reminded, an order may be cancelled given that no work has been completed for that order. A Customer Service Rep will inform you of applicable cancellation charges.

What happens if there are pricing errors in your site?
We make every effort to ensure that all information on our site is reliable and accurate, including product description and pricing. However, should a product be listed at a wrong price or with incorrect information due to typographical or human error, please note:
  • We have the right to refuse or cancel any orders placed whether or not the order has been confirmed.
  • If your order is canceled due to a pricing error and your credit card has already been charged, we will immediately issue a full refund.
Product prices are subject to change without prior notice. Please check before placing your order.