Customer Help & FAQ Center

Shipping and Delivery

What’s the turnaround time for my order?

The estimated turnaround time varies per product and is based on the number of business days needed for production. We will only begin processing your order once the following conditions are fulfilled: 

  • The print-ready artwork is already uploaded
  • Full payment has been received
  • The PDF proof has been approved by the customer
  • For custom print orders wherein the customer requests for a hard copy of the proof, the signed proof should be sent to UPrinting on or before the cut-off time.
Can I request expedited shipping?

Yes, through FedEx or UPS as they offer guaranteed Overnight Service. However, these options are not available for all orders – it will still depend on the number of packages and the type of product you ordered.

How do you compute shipping charges?

Shipping charges are based on the number of packages, the weight of the packages, the destination ZIP code, and your chosen shipping service.

Do you offer blind shipping?

Yes, we can send printed products in unbranded boxes upon request. Just tick this option when you enter your shipping address.

Can I request rush printing?

We can get your order ready as quickly as the next business day. Place your order and upload your press ready files by 5:00 PM PT and it will be ready to ship by the end of the next business day.

You can estimate the exact schedule by going to our Contact Us page and clicking the Production Turnaround under the Useful Links.

Need more help?

  • Phone icon Call Us
    • 888-888-4211
    • Mon-Fri, 24 Hours a Day
    • Sat-Sun 6:00am to 5:00pm Pacific
  • Chat icon Chat with Us
    • Talk to a customer service team member.
    • Mon-Fri, 24 Hours a Day
    • Sat-Sun 6:00am to 5:00pm Pacific
  • Email icon Email Us