Customer Help & FAQ Center

Proof and File Review

What is a proof?

A proof allows you to see a print-ready version of your file before we print it. It shows any technical issues in your design and includes recommendations from our prepress team on how to make your artwork file ready for printing. Learn more about our free 33-Point Print Check. 

What are my next steps upon receiving the proof?

Review the proof carefully to see all the notes from our team. If you don’t agree with the changes and recommendations, you may reject the proof and let us know how to proceed with your project.

If you agree to the changes, please approve the proof, and continue to checkout for payment. We can only print your project once you’ve sent the proof approval and full payment.

Can I request a hard copy of the proof?

Yes, you can. This is what we recommend if your artwork is color critical. You can request this proof after placing your order.

Please note that hard copy proofs may be printed on a different substrate than the one you ordered, so colors in the printed project may differ depending on the finish you select (e.g., gloss, matte, or UV). We do not offer hard copy proof for artwork that will be printed on uncoated paper.

Do you charge extra for the proof?

Not at all! The proof is complimentary as part of our free file review service. You can request one even before placing an order.

What else is included in your free file review service?

All submitted files go through 33 checkpoints in a series of human-led and machine-run inspections to catch technical errors in the design—free of charge. Our prepress team checks for technical issues in artwork dimensions, resolution, bleed and safety areas, and more. Please note we don’t fix typographical errors and low-resolution images. Get the details here.

Can I upload my file for review without making a purchase?

Yes, we can check your files for errors before you place your order. We will email you with a link to the press-ready PDF proof, which you will see under Your Account. When you’re ready to place an order, just approve the PDF proof and proceed to checkout.

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