Customer Help & FAQ Center

Design and File Preparation - Top FAQs

What file formats do you accept?

We accept print-ready files in the following formats: PDF, AI, EPS, CDR, TIFF, JPEG, PSD, INDD, and PUB. Learn more about our file format requirements here.

What are my next steps upon receiving the proof?

Review the proof carefully to see all the notes from our team. If you don’t agree with the changes and recommendations, you may reject the proof and let us know how to proceed with your project.

If you agree to the changes, please approve the proof, and continue to checkout for payment. We can only print your project once you’ve sent the proof approval and full payment.

Can I request a hard copy of the proof?

Yes, you can. This is what we recommend if your artwork is color critical. You can request this proof after placing your order.

Please note that hard copy proofs may be printed on a different substrate than the one you ordered, so colors in the printed project may differ depending on the finish you select (e.g., gloss, matte, or UV). We do not offer hard copy proof for artwork that will be printed on uncoated paper.

How do I use a print template?

Print templates are a great way to make great designs in just a few steps. Our print templates are set up with the proper bleeds and margins to help make your artwork print-ready once you are done designing.

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